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Privacy Policy

 

Effective Date: January 22nd, 2025

At TG Plumbing (https://tgplumbing.com/), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable laws, including the Ohio Data Protection Act.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you. This includes:

    • Contact Information: Name, email address, phone number, and physical service address.
    • Service Details: Information regarding your plumbing systems, home layout (as it relates to repairs), and service history.
    • Financial Information: Payment details processed through our secure third-party processors.
    • Technical Data: IP addresses, browser types, and cookies collected via our website.

2. How We Use Your Information

We use your information to:

    • Schedule, perform, and bill for plumbing services.
    • Respond to inquiries and provide customer support.
    • Comply with Ohio state tax and business record-keeping requirements.
    • Improve our website functionality and user experience.

3. Ohio Data Protection & Security

In alignment with the Ohio Data Protection Act, TG Plumbing maintains a written information security program designed to protect your personal information. We implement administrative, technical, and physical safeguards that reasonably conform to industry-recognized cybersecurity frameworks (such as NIST or CIS) to protect against unauthorized access or data breaches.

4. Data Breach Notification

In the event of a security breach that results in the unauthorized acquisition of your unencrypted personal information, we will notify you in accordance with the Ohio Data Breach Notification Law (ORC 1349.19). We will provide notice via mail or email as expeditiously as possible and without unreasonable delay.

5. SMS and Telemarketing (Ohio Consumer Law)

If you provide your phone number, you may receive service updates or marketing messages via text or call.

    • We will only send marketing communications if you have provided express consent.
    • You may “Opt-Out” at any time by replying “STOP” to any text or by contacting us directly.
    • We do not sell your phone numbers or consent to third-party telemarketers.

6. Cookies and Tracking

Our website uses cookies to enhance your experience. You can choose to disable cookies through your individual browser settings; however, this may affect your ability to use certain features of the website.

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties except:

    • Service Providers: Trusted partners who assist us in operating our website, conducting our business (e.g., dispatch software), or servicing you.
    • Legal Compliance: When required to comply with an Ohio court order, subpoena, or law enforcement request.

8. Your Rights and Access

While Ohio law does not currently grant a statutory “right to delete” similar to California, TG Plumbing values transparency. You may contact us at any time to:

    • Review the personal information we have on file for you.
    • Request a correction to inaccurate information.
    • Request that we cease using your information for marketing purposes.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We reserve the right to update this policy to reflect changes in our practices or Ohio law. The “Effective Date” at the top will reflect the most recent update.

11. Contact Information

For questions regarding this Privacy Policy or to exercise your rights, please contact us at:

12. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us: